Each item produced by Chloe …With Love is handcrafted with attention to the highest quality standards. As handmade pieces with natural stones, you will see slight variations that are not common with assembly line manufactured jewellery. Each piece is as unique as the wearer. However, Chloe…With Love warrants that if for any reason, an item is defective as a result of the manufacturing process within six (6) months after the date of purchase by the customer, the item can be returned for repairs with proof of original sales receipt.
If the item in question is proven to be defective, Chloe…With Love will offer a repair or replacement depending on the fault. The outcome of the warranty is at the discretion of Chloe…With Love. This warranty does not cover damage, loss or kinks, as a result of normal wear and tear nor will it cover mishandling or neglect from its wearer. This policy does not cover any damage caused by the customer due to negligence or stress on the item concerned. The warranty is void if external attempts of repair are made.
Out of Warranty Repairs
If an item is broken outside of the six (6) months warranty period or the damage is not considered a fault, Chloe…With Love will do their best to supply an affordable and fair solution to repair the item in question. All costs associated with this type of repair will be borne by the customer.
Customers are responsible for all shipping costs.